Help


Our Help page was developed to answer some of our customer's Frequently Ask Questions. If you are unable to find the answers to your questions here, please feel free to reach out to us by visiting our Contact Us page. You may also find answers to your questions in our Privacy Policy or our Terms and Conditions.


Why do you charge an Assembly Fee?

Our core business is building Custom PCs and it can be labour intensive. The Assembly Fee covers the following, but isn't limited to;


How much are your Assembly Fees?

Our Assembly Fee is a flat fee of $149.


What Payment methods are available?

You'll have the ability to pay for your orders via Credit Card, PayPal, Bank Deposit and if available, Buy Now/Pay Later. Credit Card transactions will attract a 2.0% payment processing surcharge and PayPal transactions will attract a 2.70% payment processing surcharge.


What Shipping methods do you offer?

You can choose Australia Post's Parcel Post Service or Express Post Service.


What is the Warranty included with your PC Builds?

All PC Builds come with a 2 year return to base, parts and labour warranty regardless of the stated warranty period within the description of the components and products that are listed on this website. We will cover all shipping fees associated with returning the PC Build to AKALIA and then returning the PC Build to you once repaired.

Where components or products have a stated warranty period greater than 2 years, AKALIA will extend the return to base, parts and labour warranty to that component or product only.

Where components or products have a warranty period less than 2 years, AKALIA will cover the labour required to repair your PC Build if that component or product had failed outside it's stated warranty period of less than 2 years.


What is the Order Process?

When you submit an order, the Order Status is 'Order Received', from there the following takes place;


What are your Bank Account details?